Disabled Access Info

Due to the age of our heritage carriages we have adapted a special carriage for mobility impaired visitors via ramp access with seating areas for carers.

The railway station is based on two floors (see below for further information on access within the site) You should allow at least 2 - 3 hours to have a train ride and visit the other parts of the site. You can also enjoy our restaurant (situated at car park level) and shop selling a range of books & souvenirs (situated at platform level). Staff are always available to assist in any way. If you have any queries or require any assistance please phone 01749 880417 or Email us

Pre-Arrival

For full details and maps of how to reach us please Click Here

The nearest railway station is Frome, which is 6.5 miles away.

Taxis are available at the station. If you require an accessible taxi you can book this in advance, Arrow taxis 01373 470110

The nearest bus stop is 500m from our main entrance - ask the driver for the stop in Cranmore outside The Strode Arms. All buses are accessible and can accommodate one wheelchair. The No. 611/612 bus runs to/from Frome High Street, every 2 hours Monday – Saturday. No Sunday service.

The road outside the attraction is a country lane.


Local Public Transport:

National Public Transport Route Planner click here

Bus Information click here

National Rail Information click here

Car Parking and Arrival

There is a large car park on site with 6 Blue Badge parking spaces, which are 50m from the main entrance.

There is a large paved patio to the main entrance with a slight slope.

From the patio level there is 16 steps to the platform and ticket office

Level access to the platform and ticket office can be accessed by car to a drop off point at platform level 50m from the ticket office

Level access drop off point can be accessed by car by using the ‘No Entry’ lane beside the entrance to the car park. Approximately 100m from the beginning of the lane is a gate where there is level access to the platform (beside the station house on the left) There is limited parking at this point. If parking space is full we ask that the driver if possible returns the car to the car park.

The main entrance door is 900mm wide.

The restaurant and toilets are accessible from the bottom of the steps at patio level. Alternative toilets can be found on the platform.

Main Entrance, Ticketing Area & Shop

The main entrance and ticket area is situated on the platform accessed via 16 steps from the car park level.

The ticket office and shop area has level access, throughout.

There is a bench seat in the ticket office area.

The floor surface is tiled and carpeted.

The area is evenly and well lit with overhead lighting.

The pay booth has glass screens to aid lip reading and visitors with a visual impairment.

All staff are available to help on request

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ATTRACTION

Fares

For details on fares, please Click Here

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If you are disabled you will be entitled to a concessionary fare. If you have a carer with you, he or she may also be eligible for a concession rate There is no need to pre-book, however if you have more than 3 wheelchairs, please let us know the date, and trains you intend to travel on as this will give us an idea of how many wheelchairs will be on your train

Train Ride

Due to the age of our heritage carriages we are unable to give access to wheelchairs, however we have adapted a special carriage for mobility impaired visitors via ramp access with seating areas for carers.

Assistance is given to board the train by the guard on duty.

Access to carriages is via two narrow steps through a narrow doorway to carriage seating.

The return journey takes approximately 40 minutes

On the return journey you can alight from the train at Cranmore West to walk back to the station through the engine shed. Approximately 500m with some level / uneven paths which in places may be unsuitable for wheelchairs/mobility scooters.

Dogs & Assistance Dogs

Assistance dogs are allowed to accompany their owner in all areas of the site including the restaurant and dining carriages

The East Somerset Railway recognises that dogs are an important part of family life for many people and that they do not wish their pet to miss out on a day out. We ask that dogs do not travel on seats and are kept on a lead at all times. Dogs are not allowed in our restaurant or in dining carriages

Engine Shed

The engine shed is situated approximately 500 m from the main station complex.

Accessed by paved/tarmac/uneven paths and surfaces.

There are no public toilets at this point.

Museum

The museum is situated on the platform in the old station building with level access.

All exhibits are in glass cases.

Access / space here is limited

Signal Box

Open specific days only

The signal box is situated across the track from the main platform

Access is uneven

Accessed only when there is a crossing guard.

There are 12 steps to the signal box viewing window.

Miniature Railway

Open specific days only (published in our timetable)

The miniature railway is situated behind the signal box

Accessed only when there is a crossing guard

The path to the miniature railway is uneven and over grass

Not accessible for wheelchair users.

Public Toilets

Public toilets (Gents, Ladies & Disabled/ Baby change) are located on the ground floor of the main station building with level access from the main entrance, restaurant area.

The disabled / baby change toilet is a unisex accessible toilet with nappy change area etc.

A light, easy open door 900mm wide.

The toilet height is 400mm.

There are vertical rails either side of both basin and toilet.

There is a horizontal rail on the side wall adjacent to the toilet.

The toilets are well lit with overhead lighting.

The flooring is tiled.

There are lever taps on the sinks.